Privacy Policy

At Carter Holt Harvey, we understand the importance of respecting and safeguarding the privacy of our customers and visitors to this website. This privacy policy sets out the way we deal with personal information that may be collected through this website or in our communications with customers, affiliates, suppliers or users of our products and services. It explains what types of personal information we collect, how we use that personal information, to whom we may disclose it and how to contact us if you have any queries.

How we collect information from you

We may ask collect personal information about you over the telephone, from correspondence (including letter, fax or email), from our web sites or when you have contact with us in person.

When you visit our website we record your server address, domain name, the date and time of your visit and the pages you viewed. This information is used for statistical and web site development purposes only. This information is never held in a form which identifies you personally, and we will not attempt to do so.

Special provisions apply to the collection of personal information which is sensitive information. This includes health information and information about a persons' race, ethnic origin, political opinions, membership of political, professional or trade associations, religious or philosophical beliefs, sexual preferences and criminal history.

To the extent required by the Privacy Act:

Carter Holt Harvey will not collect personal information about you unless that information is necessary for one or more of our functions or activities.
Carter Holt Harvey will collect personal information only by lawful and fair means and not in an unreasonably intrusive manner.
When we collect personal information directly from you, we will take reasonable steps at or before the time of collection to ensure that you are aware of certain key matters, such as the purposes for which we are collecting the information, the organisations (or types of organisations) to which we would normally disclose information of that kind, the fact that you are able to access the information and how to contact us.
Carter Holt Harvey will collect your personal information directly from you where it is reasonable and practical to do so. Where Carter Holt Harvey collects information about you from a third party, we will still take reasonable steps to ensure that you are made aware of the details set out above.
On occasion, we collect information from industry bodies and other organisations. These organisations are also bound to comply with the Privacy act.

How we use the information

We generally collect your personal information for the following purposes:

To conduct marketing activities and marketing research;
To better understand our visitors and continually improve our website;
To continually improve information on products & services we offer

If Carter Holt Harvey uses or discloses your personal information for a secondary purpose other the main reason for which it was originally collected, to the extent required by the Privacy Act, we will ensure that:

the secondary purpose is related to the original purpose of collection (and directly related in the case of sensitive information), and you would reasonably expect that we would use or disclose your information in that way; or
you have consented to the use or disclosure of your personal information for the secondary purpose; or
the use or disclosure is required or authorised by or under law; or
the use or disclosure is otherwise permitted by the Privacy Act

The terms of this privacy policy are also subject to any specific provisions dealing with privacy that may be contained in the terms and conditions for particular offers, products and services made available through this website. For example, if we run a competition on this website or via direct mail, the terms and conditions of that competition may contain specific provisions about privacy and you should read these carefully.

Disclosure of personal information to third parties

We may disclose your personal information to third parties, but we do so only for the purpose for which the information was collected or for related purposes. Third parties include our contractors (eg marketing & promotions companies and data processing companies who process the information we collect on our behalf).

We prohibit our third party contractors from using personal information about you other than for the specific purpose for which we supply it.

Aside from the above, we will not disclose your personal information without your consent unless required to prevent a threat to safety, authorised or required by law, reasonably or necessary to investigate suspected unlawful behaviour.

Access to, correction of information and security

In the event that you need to review or correct any details of the personal information we may hold about you, please contact Carter Holt Harvey. We will generally provide you with access to your personal information if practicable (although a fee may be imposed), and will take reasonable steps to amend any personal information that is incorrect.

To the extent required by the Privacy Act, Carter Holt Harvey will take reasonable steps to:

make sure that the personal information that we collect, use and disclose is accurate, complete and up to date;
protect the personal information that we hold from misuse and loss and from unauthorised access, modification or disclosure; and
destroy or permanently de-identify personal information that is no longer needed for any purpose that is permitted by the Privacy Act.

Anonymity and Opt out

Carter Holt Harvey will generally provide individuals with the option of not identifying themselves when entering transactions when it is lawful and practicable to do so.

Transfer of personal information overseas

We may transfer any of your personal information to foreign countries, but we do so only for the purposes set out in this Privacy Policy. For example, we may transfer your personal information to our database processors and/or IT department where the web server is located overseas.

Any concerns / requests for more information or amendments to your information?

Please contact :
Carter Holt Harvey privacy coordinator
Locked Bag 3025, Crows Nest
NSW 1585, Australia
Tel: (02) 9478 5500

Further information about the National Privacy Policies and the application of the Privacy Act to the private sector generally can be found at the website of the Office of the Federal Privacy Commissioner, at www.privacy.gov.au

Changes to this Privacy Policy

We may amend this Privacy Policy as our business needs or legal requirements change. Any changes will be updated on our website (www.chhwoodproducts.com.au)